What to do when we are closed

Updated on 14th July 2011 at 10:10 am

By

Christmas and New Year

Over Christmas and New Year please take note of the following access:

Monday to Friday: 8am-6pm Phone your GP surgery on 0191 281 4777. If the surgery is closed then please listen to the answerphone message as it will direct you to the most appropriate service.
Evenings (6pm-8am), Weekends and Bank Holidays Phone NHS111. They will signpost you to the most appropriate service or, where appropriate, book an appointment with a GP.  This could be a telephone assessment, face-to-face appointment at a treatment centre or a home visit.

For a list of pharmacies in the area that are open over the festive period please click here

 

 

Emergencies and when we are closed…

Please only use the out-of-hours service if your medical condition is such that you cannot possibly wait until the surgery opens again. The provision of an out-of-hours service costs the NHS a lot of money; its resources are stretched by inappropriate use and patients who really need attention might have to wait longer.

Planned Closures

Planned closing times for staff training and bank holidays can be found here.

 

NHS 111 – Out of Hours (OOH) Service

If you need medical help fast but it’s not an emergency call 111.  If it is a life-threatening emergency call 999.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to 111 are FREE from landlines and mobiles and the service is available 24 hours a day, 7 days a week, every day of the year.

Translators are available through this service – let the operator know what language you speak and they will transfer you to a translator who will assist you with your call.

 

When to call 111

  • You think you need to go to A&E or another NHS urgernt care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

 

When to call 999

999 is for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

 

Walk-in Centres

Newcastle Gateshead Clinical Commissioning Group (CCG) provides this facility for the treatment of illness or minor injury.

There are two Walk-in Centres in Newcastle:

  • Ponteland Road, Cowgate next to Aldi supermarket, located here.
  • Molineux Centre, Byker, located here

 

Think Pharmacy First

If you are over 60 or on benefits, you may not need to come into the surgery. Click here to find out more about ThinkPharmacyFirst