Appointments

Updated on 20th April 2017 at 4:38 pm

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All the Doctors and Nurses work to appointments.

Demand for appointments has increased over the years; we are still trying to keep up with demand and have made major changes to the appointment system to provide a faster and better service.

 

Same day urgent appointments

We always reserve appointments for use on the day, particularly for acutely unwell children under 5.  This may not be your usual GP.  We encourage all patients to come to the Surgery when we are open instead of accessing other services such as walk in centres & A&E

 

Online Appointments

You can now book your appointments online. In order to do this, you will need a username and password which is generated from reception. If you want to have this service, all you need to do is come into Reception with some form of ID. Once you have your username and password, you will be able to book/cancel your own appointments and also request Repeat Prescriptions. Please note, if you book appointments for someone else i.e. your children/partner they will need their own username and password.

If you have already set up your username and password click here to go to the online appointment booking system.

 

Extended Hours Appointments

If you work or cannot attend outside of our normal surgery core hours, we offer extended hour appointments every Tuesday and Wednesday evening.

Please note these appointments are booked consecutively and are for patients who cannot make the usual hours that we offer.

 

Routine Appointments

Please note, our reception staff may ask you for the reason for booking an appointment. This will help them sign post you more effectively and possibly prevent using up an appointment unnecessarily.

Routine appointments with doctors are 10 minutes, patients are asked to bear this in mind when they are consulting and only use the specified time – this prevents doctors running late and patients waiting longer than they should. Appointment times with the nurse can vary depending on the reason you are seeing her – the receptionist will allocate the appropriate time when you book an appointment.

Pre-bookable appointments are available with both the doctors & nursing team.

On occasions a doctor or nurse may need to cancel or move their surgery due to unforeseen circumstances. You will be notified of this as soon as possible by our Receptionists, preferably by phone or (if we can’t contact you by phone) by letter.

 

Telephone Consultations

Do you need to see the doctor or nurse, or could you simply speak to them? Did you know that we offer telephone consultations? These still need to be pre-booked so please book via reception in the usual way.

 

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way.

 

Golden Rules for Appointments

  • If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
  • Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.